The Cage Cashier is responsible for performing a wide variety of monetary transactions for Rolling Hills Casino guest in a prompt and courteous manner. Builds and promotes Shasta Club memberships by signing up new members by implementing Rolling Hills Casino’s high standards of customer service. Safeguards company assets by ensuring that all job duties are performed according to established company policies and procedures.
Essential Duties and Responsibilities include the following:
Maintains security and accountability of casino funds.
Validates and redeems cash-out tickets for patrons following specific procedures.
Converts cash and chips for customers following specific cash and chip handling procedures.
Completes MTL log for federal cash reporting requirements. Completes player tracking slips and communicates information to next shift.
Ensures a maximum level of customer service and satisfaction are maintained throughout the property in the execution of all tasks and responsibilities.
Available to work any changes in hours deemed necessary for business levels.
Maintains a working knowledge of the company’s facilities, as well as special events on property, in order to advise customers.
Is held accountable to a high degree for the accuracy and thoroughness of departmental records and reports.
Provides assistance in the training and orientation of new cashiers.
Attends all company related training.
Ensures accuracy in processing checks utilizing onsite computer applications.
Ensures accuracy in remote capturing of checks for processing for deposit.
Ensures accuracy in processing and disbursement of credit card and POS debit transactions.
Accuracy in counting and verifying of monies received and disbursed. Must be able to balance assigned assets.
Operates computer, jet sort, currency counters and other specialized equipment.
Maintains continued knowledge of current policies and procedures related to emergency response procedures.
Builds and promotes Shasta Club memberships by signing up new members.
Enters all new Shasta Club memberships and data entry for complimentary authorization points
Issues replacement Shasta Club membership cards as needed.
Facilitates access to information, responds to written materials and makes appropriate referrals to facilitate dissemination of information (ex: Newsletter questions, Rack cards, etc)
Provides specific and general departmental information regarding the Casino and Casino promotions to casino guest.
Must learn, comprehend and comply with all company policies and procedures, MICS, Gaming Regulations and Regulation 31 requirements.
You may be instructed by management to perform other duties as assigned.
Minimum 21 years of age.
This job does not have supervisory responsibilities.
Education and/or Experience
High school diploma or general education degree (GED). One year of guest service experience and six months of cash handling experience Requires ability to operate a 10 key with speed and accuracy. Requires basic computer knowledge. Bank teller/cashier